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Questions, answered.

How iPay handles payroll, e-invoicing, vendors and payouts, and what it does and does not do for you.

General

What is iPay?
iPay is a finance operations platform for Nigerian businesses. It runs payroll, invoicing with NRS e-invoicing, vendor and contractor payments, and bulk payouts, with the approvals and records your auditors expect.
Who is behind iPay?
iPay is built by Doftwerks, the technology practice of Stransact Chartered Accountants, an RSM International correspondent firm. Doftwerks is ISO/IEC 27001:2022 certified, NDPC-accredited, and a licensed NRS System Integrator and Access Point Provider.
Who is iPay for?
Businesses of any size that pay staff, vendors or contractors and issue invoices in Nigeria. Bulk payouts is also built for grant programs, NGOs and development projects that pay large numbers of beneficiaries.
How do I get started?
The quickest way is to book a demo. We walk through your setup, then onboard your staff, vendors and statutory details with you. Most clients are live within three business days.
Can I manage more than one company?
Yes. You can run several companies from one login and switch between them, each with its own payroll, invoices, vendors and settings.

Payroll

Which statutory deductions does iPay calculate?
PAYE, pension, NHF, NSITF and ITF, calculated on every payroll run from your employees’ pay and details.
Does iPay remit my statutory deductions for me?
No. iPay calculates every deduction and prepares the remittance schedules against their deadlines, but you make the payments to each authority yourself. You then record the remittance receipt in iPay, so the schedule, the payment and the proof sit together for your auditors.
Can payroll require approval before it is paid?
Yes. You can set up multi-level approval chains, for example HR, then Finance, then the CFO. Nothing is paid until every level has signed off, and each approval is recorded with who approved it and when.
How do employees get their payslips?
Payslips can be emailed to each employee as a PDF once payroll is processed. Employees can also view and download them in the employee portal and the iPay mobile app. Your company logo appears on every payslip.
Can iPay handle arrears, one-off payments and deductions?
Yes. You can add one-off and recurring payments and deductions for individual employees, and iPay tracks arrears so they are paid in the right cycle.
Does iPay include HR features?
Yes. Leave requests and approvals, attendance with clock-in and clock-out, company asset tracking and employee documents are all built in, alongside the payroll they affect.

Invoicing & e-invoicing

Is iPay licensed for NRS e-invoicing?
Yes. iPay is a licensed NRS System Integrator and Access Point Provider, so invoices are submitted to NRS directly from the platform.
What happens when I issue an invoice?
iPay submits it to NRS, adds the IRN and QR stamp that come back, and sends the invoice to your customer by email with a link to view it online. When the customer pays, in full or in part, the payment status is reported back to NRS.
Can I issue credit notes?
Yes. Credit notes are submitted to NRS the same way as invoices and can be applied against an invoice’s balance.
Can I invoice in a foreign currency?
Yes. You can invoice in other currencies, and the exchange rate is captured and frozen on the invoice when it is issued, so the figures never shift afterwards.
Can I use my own invoice design?
Yes. The template editor lets you set up your invoice layout with your logo and details once, then use it on every invoice and credit note.
Does my business have to use e-invoicing?
NRS is rolling out e-invoicing in phases by taxpayer size. We will confirm where your business falls and what that means for your timeline during the demo.

Vendors & contractors

How is withholding tax handled on vendor payments?
You set the WHT rates for each payment type, and iPay computes and withholds the right amount on every bill it pays. The withheld amounts are collected into a WHT schedule ready for you to remit, and each vendor receives remittance advice.
Can I pay contractors through iPay?
Yes. Contractors are managed in the same place as your vendors, with their rates and tax treatment set once. Every bill goes through the same approvals and audit trail.
Can vendor bills require approval?
Yes. You can configure an approval flow for bills, so they are reviewed and approved before anything is paid. You can also pay several approved bills at once.

Payments & bulk payouts

How do I fund payments?
Through your iPay wallet. Each company gets a dedicated account number, and you fund the wallet by bank transfer. Salaries, vendor payments and bulk payouts are paid from it.
What are bulk payouts for?
Paying large lists of people in one approved batch, such as grant recipients, program beneficiaries or cash transfer schemes. You upload a beneficiary template, fix any flagged rows, approve the batch and authorise it with a one-time code.
What happens if a transfer fails?
Every failed transfer is listed with its reason. You can retry it from the same screen, reversals are tracked back to the beneficiary, and the full history stays in the audit trail.

Security & integrations

How is my data protected?
iPay is built by Doftwerks, which is ISO/IEC 27001:2022 certified for information security and accredited by the NDPC as a Data Protection Compliance Organisation. Inside the product, role-based permissions control who can see and do what, and actions are kept in an audit log.
How are payments kept under control?
Payments move through your approval chains before they can be released, and disbursements are authorised with a one-time code. Every approval, payment and change is recorded.
Does iPay integrate with accounting software?
Yes. iPay connects to QuickBooks and Zoho Books, so payroll and payments reach your books.

Pricing & support

How is iPay priced?
Payroll is priced per active employee, and invoicing and vendor management by the volume of documents you process each month. You can be billed monthly, quarterly or yearly. Every quote is fitted to your size, so book a demo for a precise figure.
How do I get support?
Email [email protected] or use the contact form, and we reply within one business day. Our team is available Mon–Fri, 9am–5pm WAT.

Still have a question?

Ask us directly, or see the answer for yourself in a 30-minute demo.